Cookie Policy
What are cookies?
Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.
If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org.
What are other similar tracking technologies?
This refers to any other method used to store information, gain access to information, or track activities on your device, such as Local Shared Objects (“flash cookies”), scripts, tracking pixels and plugins, app trackers (including SDKs) on smartphones, tablets, smart TVs or other devices.
How we use cookies / tracking technologies
We use cookies and other similar tracking technologies to do a number of things. For example, remembering your preferences, recording what you've put in your shopping basket, or counting the number of people looking at a website. We also use them to keep track of what you've bought from us, what you've done on the site, and to make online advertising more relevant to you.
Cookies usually comprise of unique alphanumeric identifier that sits on your browser. In some cases, we won't be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for a service, or newsletter. We may also use cookies in order to provide you with personalised adverts based on your browsing behaviour.
We've put our cookies into the following categories, to make it easier for you to understand why we need them:
- Strictly necessary - these are essential to make our website work efficiently and enable you to use our services and cannot be switched off
- Performance - these are used to analyse the way our website works and how we can improve it
- Functionality - these help to enhance your experience by doing things like remembering products you've added to your basket
- Targeting/advertising - these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you're interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you've shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs. In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email. We sometimes use persistent cookies as well as 'session-based' cookies. A 'persistent' cookie will remain for a period of time set for that cookie. A 'session-based' cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser. Please also note that some cookies may be set by your browser, for example when you browse using Google Chrome. We don't control the use of browser cookies, so we suggest you check the browser's cookie policy to understand how those are used and how you can manage them.
First-party cookies
First-party cookies originate from the domain of the website you are currently visiting (in this case, care.vodafone.com).
What it’s called | What it’s used for | Type | Duration |
|---|---|---|---|
Session | The encrypted JWT of the authenticated user. Exists only for logged-in users. | Essential | Session |
Opco | The default Opco indicator. Used by the application as an alternative redirect for users with a URL not associated with an Opco. | Functional | Session |
AMCV_*AdobeOrg | This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services. | Performance | 730 days |
AMCVS_*AdobeOrg | This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier. | Performance | Session |
utag_main | This cookie name is associated with the Tealium data platform and is used to enforce consent preferences across 3rd party tags. Within the cookie are several built-in values that keep track of the visitor session. | Essential | Session |
s_cc | This cookie is associated with the Adobe Site Catalyst. It determines whether cookies are enabled in the web browser. | Performance | Session |
s_sq | Adobe Site Catalyst cookie, stores information about the previous link clicked within the site | Performance | Session |
CONSENTMGR | Cookie used to store the user's consent for cookies | Essential | 364 days |
OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a normal lifespan of one year and contains no personal information. | Essential | 364 days |
OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Essential | 365 days |
utag_main__pn | Session Page View Count - The number of pages viewed in the current session | Essential | Session |
utag_main__prevpage | Information about the previous page visited | Essential | Session |
utag_main__se | Session Event Count - The number of events tracked in the current session | Essential | Session |
utag_main__sn | Session Count - The number of sessions for this unique visitor' | Essential | Session |
utag_main__ss | Is Start of Session - A flag that indicates whether or not a page view is the start of a session (1=yes, 0=no) | Essential | Session |
utag_main__st | Timestamp - The Unix/Epoch time stamp in milliseconds | Essential | Session |
utag_main_ses_id | Session ID - A unique identifier for the session | Essential | Session |
utag_main_vapi_domain | Domain - The domain of the visitor | Essential | 365 days |
_vapiXXXXXXXXXXXXX | Cookie that contains a session identifier used to authenticate the use and deliver different APIs | Essential | 365 days |
TEST_AMCV_COOKIE_WRITE | The TEST_AMCV_COOKIE_WRITE cookie is used to check if the user's browser supports cookies. It is set by the Adobe Experience Cloud ID Service12. This cookie determines whether the user has accepted the cookie consent box. | Performance | Session |
_vapi | Cookie that contains a session identifier used to authenticate the use and deliver different APIs | Essential | Session |
TAPID | This domain is owned by Tealium and is used for its audience streaming service which enables targeting and personalisation of content on a domain. | Targeting / Advertising | 1 year |
s_ips | This cookie is associated with Adobe Analytics. The cookie is used for measuring a visitor’s scroll activity to see how much of a page they view before moving on to another page. | Performance | Session |
s_ppv | Adobe Site Catalyst cookie | Performance | Session |
s_tp | This cookie is associated with Adobe Analytics. The cookie is used for measuring a visitor’s scroll activity to see how much of a page they view before moving on to another page. | Performance | Session |
kampyleUserSessionsCount | Tracks number of sessions user has on the website. | Performance | 365 days |
DECLINED_DATE | Timestamp indicating when an intercept was last declined / survey was last closed. | Performance | 365 days |
SUBMITTED_DATE | Timestamp indicating when a survey was last submitted. | Performance | 365 days |
kampyleUserSession | Timestamp indicating when the user has started their session. | Performance | 365 days |
kampyleSessionPageCounter | Tracks the number of pages the user has opened in the session. | Performance | 365 days |
kampyleInvitePresented | Flag indicating whether an intercept was presented in the session. | Performance | 365 days |
kampylePageLoadedTimestamp | Timestamp indicating when the page was loaded. Used for time on page targeting. | Performance | 365 days |
kampyleUserPercentile | Number between 0-100 used for percentage of users being targeted. | Performance | 365 days |
LAST_INVITATION_VIEW | Timestamp for when the last intercept was presented. | Performance | 365 days |
kampyle_userid | UUID for identifying a user. | Performance | 365 days |
md_isSurveySubmittedInSession | True if any survey was submitted in session, otherwise false. | Performance | 365 days |
medallia_journeys_id | Journeys user ID. Previously cd_user_id. | Performance | 365 days |
mdigital_alternative_uuid | Alternative feedback UUID identifier, relevant only to customers in AWS EU data center. | Performance | 365 days |
mdLogger | When this exists, it instructs the Medallia code to add debug logs to the browser’s console. Setting it to true is done via KAMPYLE_ONSITE_SDK.startLogger();, and false with KAMPYLE_ONSITE_SDK.stopLogger();. | Performance | 365 days |
ONSITE_SESSION_TAB_Number | Used for targeting intercepts based on the 'Time in session' option in multi-tab scenarios. | Performance | 365 days |
Third-party cookies
Third-party cookies originate from a domain that's different to the website being visited. For example, when you visit our website, we may link to another company's website - like our Facebook or Twitter account, or a video from our YouTube page. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.
Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates - and how to opt out - are included in our list of third parties (shown later on in this cookies policy) that may put cookies on our website.
Host | What it's called | What it's used for | Type | Duration |
|---|---|---|---|---|
.demdex.net | demdex | This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. | Performance | 180 days |
.demdex.net | dextp | This cookie is set by Adobe Audience manager to record the last time it made a data synchronization call | Functional | 180 days |
.dpm.demdex.net | dpm | Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs | Performance | 180 days |
Controlling your cookies
You can manage your cookie preferences, including to opt-out of each cookie category (except strictly necessary cookies) by accessing the preference centre below.
Consent Preferences
Please note that where we have visibility of your other devices through authentication / login, the most recent consent preferences provided by you, whether through the browser or device settings, will be reflected across your devices.
You can also control how you use cookies in your browser or your device settings.
Information on controlling and deleting cookies is also available at allaboutcookies.org.