Vodafone Care
Want to manage your policy or make a claim?
To log in, you need to use your mobile phone for authentication. Need help?
Make a Claim Easily
1
Log In
Use your Vodafone ID to access your policy
2
Enter Incident Details
You need to submit proof of purchase (invoice/receipt with IMEI identification) and the incident details to start the process.
3
Claim Outcome
We will contact you (by email or phone) to follow up on the process
Vodafone Care, you’re in the right place.
Manage
Manage all your policies in one place. Easily check your policy details and payment history.
Make a Claim
Make your claims online easily. Track the process conveniently without needing to contact us.
We’re Here to Help
If you don't find the answer to your question in Frequently Asked Questions or to cancel your policy, you can contact us via the contact details below
Call free
Phone (free): 0818 92 77 11
Email: vodafone@ie.sedgwick.com
Monday-Friday 8am-6pm
Frequently Asked Questions
This query allows you to get information about How to make a claim and About my policy.
Make a Claim
To make a claim, the easiest way is to select ‘Make a Claim’.
You can also claim by calling 0818 92 77 11 Monday to Friday (excluding public holidays) between 08:00-18:00.
Please inform Vodafone by calling 1907 from a Vodafone device or 0818 22 55 88 from any other phone as soon as possible so that they can lock the device and SIM to help stop any unauthorised use. You must also report a theft to the Gardaí or local police as soon as you can and get a crime reference number. The crime reference number will be needed when you submit a claim.
You will need to provide the date of the incident and details of what happened to your device.
You must provide a proof of purchase for the device. This must be issued by the seller and include:
- Date of Purchase
- Make, Model and memory size
- IMEI/Serial Number
- Name of Company where you purchased the device If you are making a claim for theft, you will also need to provide a crime reference number from the Gardaí or local police, which station and the date it was reported. We may also check when the device was last used.
An IMEI number is a unique code that helps identify your phone. It can be found by dialling “*#06#” on most mobile phones or you can find it in the settings of the device.
If you choose to replace the phone yourself outside the insurance claim process, you will not be reimbursed for these costs.
Check Claim Status
We will inform you by SMS on the status of your claim. You can also check at any time by selecting ‘My Claims’ option from the menu.
Yes, an excess is applicable per sucessful claim. The specific amount can be found on your policy page.
Post-Claim Decision
You will receive an email outlining why your claim was declined. This communication will also be stored in the documents within the "My Claims" section of the customer portal.
We will try to repair the device where possible. If a repair isn’t possible, we will replace it with a device of the same make, model and capacity. If your device cannot be replaced with the same make and model, we will replace it with an equivalent device, although the colour cannot be guaranteed.
We aim for the device to be returned to you within 3 working days from receipt of your device at the repair centre. We will automatically credit your account with €2 per day for the inconvenience of being unable to access the Vodafone mobile network, up to a maximum of €30.
The replacement may be new or a refurbished device. If your device cannot be replaced with the same device, we will replace it with an equivalent device, although the colour cannot be guaranteed.